Please read these Terms and Conditions carefully before booking any tour or service with Serendip Go. By making a booking, you agree to be bound by these terms.
All bookings are confirmed upon receipt of a 25% non-refundable deposit. The remaining balance is due no later than 60 days prior to the tour departure date. For bookings made within 60 days of departure, full payment is required at the time of booking. Serendip Go reserves the right to cancel a booking if full payment is not received by the due date.
All prices are quoted in US Dollars (USD) unless otherwise specified. Prices include the services outlined in each package description. Airfare, travel insurance, personal expenses, tips, and items of a personal nature are not included unless explicitly stated. Prices are subject to change due to fluctuations in exchange rates, fuel surcharges, or other external factors prior to final payment.
All cancellation requests must be submitted in writing to hello@serendipgo.com. The following cancellation fees apply:
We reserve the right to cancel a tour due to circumstances beyond our control (force majeure), including natural disasters, civil unrest, health emergencies, or other unforeseen events. In such cases, we will offer an alternative date or a full refund of all payments made. Serendip Go is not responsible for additional costs such as flights or travel insurance that clients may have independently arranged.
Serendip Go reserves the right to alter itineraries, accommodation, or activities due to weather conditions, road closures, or other operational reasons while maintaining the overall quality and spirit of the tour. Clients will be notified of any significant changes as soon as possible.
We strongly recommend all clients obtain comprehensive travel insurance covering trip cancellation, medical expenses, emergency evacuation, and personal liability. Serendip Go is not liable for any costs arising from a client's failure to obtain adequate insurance coverage.
Clients are responsible for ensuring they are in suitable health for the activities included in their chosen tour. Any pre-existing medical conditions must be disclosed at the time of booking. Serendip Go reserves the right to decline participation if a client's health poses a risk to themselves or others.
Serendip Go acts as an agent for hotels, transport operators, and other service providers. While we take all reasonable care in selecting our partners, we are not liable for any injury, loss, delay, or damage caused by third-party service providers. Our liability is limited to the total cost of the tour package booked.
Any complaints during your tour should be reported immediately to your guide or our 24/7 support line so we can address them promptly. Complaints submitted after the tour must be made in writing within 14 days of the tour's completion.
These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
For questions about these Terms and Conditions, please contact us:
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